Showing posts with label Commitment. Show all posts
Showing posts with label Commitment. Show all posts

Saturday, May 6, 2023

The Five Dysfunctions of a Team: A Leadership Fable (2002) by Patrick Lencioni, Book Review


I finished reading this last week. Insightful and challenging book. The format is simple, just like the
One Minute Manager Series if you're familiar with Ken Blanchard's books. It's a leadership fable (a short fictional story with lessons) about Kathryn Petersen, Decision Tech's new CEO, who faces a typical and dangerous leadership crisis that will bring down the company if it's not treated quickly, namely, a dysfunctional core team. The storyline seems quite realistic to me, and the context of the story helped get the lessons across nicely.  "Not finance. Not strategy. Not technology," writes Patrick Lencioni, "it is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare." I've worked in companies and currently, in NGO and volunteer group. I say it's true. Teamwork is powerful and rare, often talk about but lacks examples.

The five (5) dysfunctions of a team model consist of:
1) ABSENCE OF TRUST. This is due to invulnerability. "Team members who are not genuinely open with one another about their mistakes and weaknesses make it impossible to build a foundation for trust." 2) FEAR OF CONFLICT. "Teams that lack trust are incapable of engaging in an unfiltered and passionate debate of ideas." So, team members resort to politics and guarded comments. This will lead to 3) LACK OF COMMITMENT. Why? Because there is no ownership and buy-in to the ideas or decisions. So, this naturally deteriorates to 4) AVOIDANCE OF ACCOUNTABILITY and 5) INATTENTION TO RESULTS. Besides invulnerability, the enemies are artificial harmony, ambiguity, low standards, and an unhealthy ego.

Well, being aware and in the know of all of these dysfunctions is not enough. Read the book to get a better picture of why teamwork is crucial today. Plus, the book also includes a team assessment and suggested tools to overcome obstacles and strengthen your team (I also would like to recommend
At The Table and The Working Genius podcasts with the author). I wanted to try to apply some of them in my leadership field. But keep Mr. Lencioni's words in mind: "[The Model] is simple, at least in theory. In practice, however, it is extremely difficult because it requires levels of discipline and persistence that few teams can muster."

#ServeToLead #LeadersAreReaders #Teamwork #TheFiveDysfunctions #Leadership #PatrickLencioni #LetsMakeReadingCoolAgain

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Saturday, March 11, 2023

Secret Believers: What Happens When Muslims Turn To Christ? (2007) by Brother Andrew and Al Janssen, Book Review


My first introduction to the late Andrew van der Bijl or better known as Brother Andrew (1982-2022) was through his life-changing autobiography, God’s Smuggler. If you haven’t read it, I suggest you get a copy and read it before you die. In it, he told the story of how he became a Christ follower and was inspired to smuggle Bibles into Communist Eastern Europe to the persecuted underground churches. It was the start of a great adventure. His famous prayer has been my personal prayer too whenever I entered places where I shouldn’t be to share the Gospel with the not-yet-believers: “Lord, in my luggage I have Scripture I want to take to Your children. When You were on earth, You made blind eyes see. Now, I pray, make seeing eyes blind. Do not let the guards see those things You do not want them to see.” After the Iron Curtain collapse in Europe, Brother Andrew began to expand his ministry to Islamic nations, especially aiming at radical Islam. We cannot win the war on terror with guns and bombs because everyone we kill is replaced by dozens more who seek revenge,” said Andrew, The only answer is a total, radical commitment to Jesus Christ.”

Secret Believers
 is the next important book by Brother Andrew - and Al Janssen - in my estimation. Part 1 tells exciting yet terrifying true stories about men and women who are born as Muslims in strict Islamic states in the Middle East who have chosen - or rather, chosen by the living God of the Bible - to be the followers of Jesus Messiah, Lord, and Saviour. They are called Muslim Background Believers (MBB). The inner joy, living faith, glorious grace, inward freedom, and eternal life that they found in Jesus are not without their external costs and consequences. The Scripture clearly says, Yea, and all that will live godly in Christ Jesus shall suffer persecution (2 Timothy 3:12). The MBB worships Jesus daily, and at the same time suffer persecution daily. The stories of Ahmed, Mustafa (killed), Hassan (killed), Kareem, Abuna, Brutos, Nadira, Salima, Layla (abducted and raped), etc. touched my heart, warmed my soul, challenged my faith, and resolved my mind. I was even moved to tears when I read about their situations. Sometimes my anger would arouse due to the injustice done by their own families, communities, and authorities, inhuman treatments, and killing that were done in the name of God (John 16:2b says, “…the time is coming that whoever kills you will think that he offers God service”). But how the characters engaged with their challenges remind me of Christ’s love for the lost people. “Don’t curse the darkness but light a candle.”

Part 2
 of this book is worth the price. Here Brother Andrew presents some Biblical principles, thoughts, and questions on how to respond to the challenge of Islam. I believe the story you have just read presents us with four challenges,” explains Andrew, to love all Muslims by giving them the Good News, to forgive when we’re attacked, to live lives totally committed to Jesus Christ, and to engage in the real war - the spiritual war.” These are very difficult challenges because it is very counter-intuitive to human nature. That’s why we need the grace, faith, and love of Jesus. Only He can create in us a new nature to love our enemies and forgive the way He does. As one of the MBBs said to Al Janssen: “Don’t bring Hollywood; bring Christ. Don’t bring power. Don’t bring just your money. Bring love. Bring the kingdom.” Amen!

#ServeToLead #LeadersAreReaders #SecretBelievers #TurnToChrist #TheLoveOfChrist #Evangelism #GoodNews #LetsMakeReadingCoolAgain

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Saturday, November 12, 2022

Don't Give Up, Don't Give In: Lessons from An Extraordinary Life (2014) by Louis Zamperini & David Rensin, Book Review


Have you watched the movie Unbroken (2014) directed by Angelina Jolie? If not, then you should watch it. Now! If yes, then you will know who is the late Louis "Louie" Zamperini (1917 - 2014). A remarkable man. An athlete in the field and life. A survivor. I love to read stories from people who endure hardship and yet do not come out as bitter but inspirational. Read autobiographies of those like Viktor Frankl's Man's Search for Meaning (1946), Elie Wiesel's Night (1956), Richard Wurmbrand's Tortured for Christ (1967), Anne Frank's The Diary of a Young Girl (1947), Zamperini's Devil at My Heels (2003) and see if you still can complain about the little things in life. They show us how we can find hope amid suffering, love amid hatred, and radical forgiveness amid evil acts. They are not perfect, and that's good because we can relate. When a graduate from the school of hard knocks like Zamperini gives advice, I think and take notes.

So many good lessons I've learned from this book. It's not that these lessons are new and revolutionary (self-help books, for example, are saying the same things only with different packages) but because Zamperini's life and integrity back up most of his words, I find that they are refreshing... and real. Everyone can say something profound about
forgiveness but when Zamperini - who was captured, tortured, and abused both physically and psychologically by the Japanese soldiers during World War II for more than 2 years - say it, the lesson goes from my head to heart. After his conversion under Billy Graham's preaching, Zamperini writes: "My faith grew. A year later I returned to Japan. I asked to meet my prison guards - now incarcerated as war criminals - determined to forgive them all in person. The hardest thing in life is to forgive. But hate is self-destructive. If you hate somebody you're not hurting the person you hate, you're hurting yourself. Forgiveness is healing." His wife, Cynthia Applewhite, agreed. She said, "Louie truly became a different person, able to forget the bitterness and sincerely forgive."

This and many more. Other of my favorite lessons is
 commitment and perseverance. Very uplifting! It's a short book, only 238 pages. I bought it cheap only RM19.90 from Popular Bookstore.

#ServeToLead #LeadersAreReaders #LouisZamperini #Unbroken #DontGiveUpDontGiveIn #LetsMakeReadingCoolAgain

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Wednesday, September 8, 2021

Extreme Missionary (Irian Jaya: Stanley Albert Dale) #PersecutedChurch

One by one the arrows struck his flesh, and one by one Stanley Albert Dale pulled them out. The blood flowed from his many wounds and onto the riverbank. The screaming Yali warriors feared that the white man was immortal. When the missionary finally died, is he really dead? Are you heading to the same eternity with this faithful man? 

The story is taken from The Voice of the Martyrs Extreme Devotion Apps

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Extreme 'Riches' (Southeast Asia: Hmong Christians) #PersecutedChurch

A Hmong Christian testified: "They stabbed one believer through the mouth with a long knife and poured boiling water down the throat of another who was caught with a Bible. An entire family had been drowned." Just because they are Christians and owning the Bibles? What comfortable Christians like us can learn from the Hmong tribe believers? #ServeToLead #PreachTheWord #PrayForThePersecutedChurch

The story is taken from The Voice of the Martyrs Extreme Devotion Apps. To learn more about the Hmong Christians Short History, go to https://youtu.be/G3ERhd_gMXk 

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Extreme Question (Turkey: Ercan Sengul) #PersecutedChurch


When Ercan Sengul committed his life to Jesus Christ in the Muslim nation of Turkey, some saw it as turning his back on his heritage and nation. When he said that he would do anything for God, he had meant it then.
But what about now? #ServeToLead #PreachTheWord #PrayForThePersecutedChurch

The story is taken from The Voice of the Martyrs Extreme Devotion Apps.

To watch other stories from this series, CLICK HERE https://bit.ly/LegasiPersecutedChurch 


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Friday, April 16, 2021

Be Street Smart AND Book Smart #1Book1Week March 2021

 

"I want to do what you do," said a well-meaning student to me. So, I asked, "What is your growth plan?" In less than 5 seconds he replied, "What is a growth plan?" Well, some people are gifted with intelligent minds; some with rich parents; some with astoundingly high levels of ignorance (pitiful but bless their hearts!); and some - me or you, if you too - are average people but have the determination to grow in whatever talents or skills or gifts and mind that God given to them. I use to say: "If you're not beautiful or handsome or good-looking, which is an advantage in an image-driven world today, at least, be smart."

People nowadays want us to choose between Book Smart vs. Street Smart. They said, "Street smart is better than book smart." Or in the religious circle, "Experiential Christianity is superior to intellectual Christianity." To me, it sounds pious but I think it's an anti-intellectual facade. Why not strive to be both Book Smart AND Street Smart? The Webster's Unabridged Dictionary defines wisdom as “knowledge, and the capacity to make due use of it.” How to gains "knowledge"? Study, and - my purpose of this post - read books! That's Book Smart. How to "make due use of it"? Well, by practicing and applying (based on your contexts) what you have learned or/and read! That's Street Smart. If you combine both, by Webster's definitions, that's wisdom.

Let us come back to a personal growth plan. Do you have it? If not, don't be discouraged. Start smart, start today 🙂 To my young friend, you cannot do what I do today not because you cannot do it but because you have to do it from the start. There is no shortcut to growth. In your plan, don't forget to include these four areas: 1) Intellectual, 2) Physical, 3) Spiritual, and 4) Financial. Try it for a year and be practical. As for intellectual growth, you know what I would say, right? One of them is to READ BOOKS! Be Book Smart! 🤓🆗📕 

#ServeToLead #LeadersAreReaders #GrowingLeaders #LetsMakeReadingCoolAgain #BeBookSmartAndStreetSmart #PersonalGrowthPlan

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Wednesday, March 31, 2021

Total Commitment to Christ: What Is It? (Updated Edition, 2020) by A.W. Tozer, Book Review


 Total Commitment to Christ: What Is It? (Updated Edition, 2020) by A.W. Tozer

When I was having a crisis of faith a few years ago, I pressure myself to make one of the most important decisions in my life: If Jesus Christ and Christianity are false, I must leave everything that I believe and quit as a full-time worker (with my skills and talents, I can fairly earn more money!); but if He is truly God, Lord, and Saviour, then, I must give up everything, commit and follow Him and preach the Word for the rest of my earthly life (with humility, I will be His joyful-slave). I read lots of books on Christianity, against Christianity, other religions, atheism and - the Bible - and pray with even little faith that I have at that time and sometimes with zero feelings. To cut the story short, after about 4-6 months (I'm not sure exactly when the doubt appears) of struggling, the living God of Abraham, Isaac, and Jacob, the Father of our Lord Jesus Christ, increases my faith even more than before. Somehow, without God-speaks-to-me-audibly, the joy of knowing Christ is flooding in my heart as I read the Gospel of Matthew. There and then, with no moon-splitting miracle but perhaps what I perceived as the work of the Holy Spirit's illumination and assurance, only by grace, I returned home to Him. In fact, He already runs toward me and is ready to embrace me. While I was "still a long way off, [The Father] saw [me] and was filled with compassion for [me]; he ran to [me], threw his arms around [me] and kissed [me]" (Luke 15:20, bracket mine]. I was lost and now was found. So, when I saw the title of this book on YouTube - Total Commitment to Christ - I immediately found and read the ebook and listened to the audiobook. This book (or booklet, to be exact) is a good reminder of why I'm called to commit and follow Christ until today. I recommend this book to you, for, what's the use of being a nominal, passionless and powerless Christian? We are either cold or hot, no in-between! A.W. Tozer, who is called a 20th-century prophet (not the kind of OT or NT prophet, but his writings were deemed as 'prophetic.' I think we should avoid the charismatic idea of a prophet altogether): "Christ is preeminent. He is above all things, underneath all things, outside of all things, and inside of all things. As the old bishop said, 'He is above all things, but not pushed up; He is beneath all things, holding it all up; He is outside all things, embracing it all; and He is inside all things, filling it all.' Our relation to Him is all that really matters. A true Christian faith is an attachment – a devotion – to the person of Christ. The attachment of the individual person to Jesus Christ is intellectual, volitional, exclusive, and irrevocable." Are you committed to Christ? Take up your cross and follow Him (Matthew 16:24) 👉✝🙏 #ServeToLead #PreachTheWord #LeadersAreReaders #GrowingLeaders #LetsMakeReadingCoolAgain


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Wednesday, September 25, 2019

Angelus' Quote: Four (4) Keys to Avoid and Escape Over-Commitment



I believe that over commitment is one of the main reasons why leaders burn out 😥 In James Altucher's book Power of No, he writes, “When you say yes to something you don’t want to do, here is the result: you hate what you are doing, you resent the person who asked you, and you hurt yourself.” If leaders do these, there are no fun!

To help you to avoid and escape over commitment trap I have four (4) keys idea for you to implement in your leadership and life:

1) KNOW YOUR PRIORITIES Constantly remind yourself what your personal and professional priorities are. Make a list of what is really important to you in the long run

2) TAKE THINGS AS THEY COME 😉 Life is filled with moments that give rise to tension. Retrain your brain not to worry about the unknown. React to things as they come and you will be able to solve problems that arise

3) MAKE TIME FOR SOLITUDE Loneliness comes from emptiness, but solitude comes from wholeness. Take time each day to spent time with yourself. For me, I go for a walk, run, weight lifting, reading or just enjoy watching the trees. These self-time activities will reduce the pressure, clear your mind and become refreshed

4) BRING GOD INTO YOUR SITUATION 🙏 If you seek His guidance and receive His blessing of peace (shalom), you will be better able to handle any situation. Take time to meditate His Word and for prayer

Don't let the extra weights of tension, over commitment, and misplaced priorities cause you to lose your grip on what is really important in your life. In trying to hold onto and/or do too much, you could risk it all. Not worth it 👎 #ServeToLead

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Monday, September 2, 2019

Ten (10) Questions for Successful Team


"We don't work for each other," says Stanley C. Gault, "we work with each other" 😉 In my opinion, team leadership is the highest leadership there is. Successful teams are ones whose members say YES - to big dreams, to great challenges, and to each other 💪

Take a look at the following ten (10) questions 👇 by John C. Maxwell's book, Teamwork Makes the Dream Work. If you and your teammates can say YES to them, then you are well on your way to accomplishing your dream:













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Saturday, March 23, 2019

5 Lessons I Learned from Self-Leadership and the One Minute Manager (2018) by Ken Blanchard


Self-Leadership and the One Minute Manager: Gain the Mindset and Skillset for Getting What You Need to Succeed (2018, Revised Edition)
by Ken Blanchard with Susan Fowler & Laurence Hawkins

Next to John C. Maxwell, Ken Blanchard is one of the writers who has influenced and shaped the way I think and practice leadership. Most of his books, perhaps except Lead Like Jesus, are short, concise, and filled with pearls of wisdom. What’s unique about Blanchard – and other co-writers of The One Minute Manager Series – is that he can teach leadership principles and skills in a fun way through narrative and interesting stories. Some of the books that make a difference in my leadership life are The Secret and Great Leaders Grow in which he co-authored with Mark Miller. I fully recommend any of Blanchard’s books.

Now, about the book… There is one fact that every leader must understand: If a leader can’t lead him/herself effectively, everything else in the leader’s life will be a struggle. Self-leadership comes first. Some of the toughest challenges you face as a leader, I think, come from the way you lead yourself. You may assume they come from someone or something else when you actually need to look at yourself as the source. Ken Blanchard writes, “Today it’s imperative that people become self-leaders – individuals capable of setting priorities, taking initiative, and solving problems independently.” Yes, you need to become a leader who is a proactive contributor and not just a reactive order-taker. In today’s fast-changing world, self-leaders are all the more important. Blanchard observes, “Our research shows that when individual contributors and managers align around self-leadership, both become more engaged and produce better results. As a result, customers are happier and organizations become more profitable.” He continues, “In fact, a culture of self-leadership is the hallmark of great organizations.” Are you ready to be a self-leader?

 This book starts with a disillusioned account executive, Steve, who meets an off-beat magician, Cayla. She talks him through his problems until they “magically” became mentor-mentees. Basically, self-leadership can be summed up into what the One Minute Manager told Steve in the last chapter of this book, namely: “Self-leaders challenge assumed constraints, activate their points of power and are proactive about getting what they need to succeed” (page 127). Let me share 5 lessons I learned from this book:

#1 Accept the Responsibility for Getting What You Need. When Steve initially failed with his proposal, he immediately played a victim and blame-game on his boss and team. But upon reflection, Steve realized that he didn't ask for any help from his boss nor did he give his creative team the direction and guidance they required from him. People are not mind-readers and they can't be expected to know what you want or need if you don't explain it to them. You need to take responsibility for creating the situation you are in (whether it be good or bad).

#2 Challenge Assumed Constraints. An assumed constraint is a set of beliefs you have, based on past experience that limits your current and future experiences (also referred to as “Elephant Thinking.” To read about it, CLICK HERE). There is a quote that says something like this: “Whether you think you can or can't, you're right.

#3 The “Points of Power.” Steve initially believed that the only form of power that existed in the business world was “position power.” Actually, he (and most of us) failed to understand that there are actually four (4) forms of power: 1) Knowledge Power; 2) Task Power; 3) Relationship Power, and 5) Personal Power. Steve had to learn that although he had position power, he still lacked many of the pieces required to put the entire puzzle together. He had to work as part of a team and maximize the different powers each and every individual had to offer.

#4 Developing a Continuum. “There is a joy in diagnosing your development level and getting the direction and support you need to achieve your goal.” There are four (4) stages to this continuum and each stage is factored by a level of competence and commitment:

Stage 1: Low Competence, High Commitment [Need: Direction]
Stage 2: Low to Some Competence, Low Commitment [Need: Coaching]
Stage 3: Moderate to High Competence, Variable Commitment [Need: Supporting]
Stage 4: High Competence, High Commitment [Need: Delegating]


#5 The Power of Collaboration and “I NEED.” Steve needed to stop making excuses, identify what points of power he possessed, where he was lacking and where he was on the Development Continuum. From there he was able to assess his needs and admit them to those around him. He needed a lot of direction and support. By admitting these needs to his boss and team, he found everyone was more than willing to help. They were all working towards the same goal and everybody wanted to succeed. Steve simply needed to collaborate with others. “The two most powerful words to get what you need to succeed are, ‘I NEED.’

I love this quote:
Empowerment is something someone gives you.
Self-leadership is what you do to make it work.”
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Thursday, November 8, 2018

Angelus' Quote: You Can Run Faster... When the Dogs Chasing You


I remember when I was in primary school, I and my friends use to walk from SRK Sg. Stutong to Kpg Stampin. These were our favorite things to do: ring the doorbells at BDC area and hide, stealing fruits that creeped out of the residents' gates, climbing the walls, plugging flowers, went to the drain to catch small fishes and tadpoles, destroying ants with plastic-fire meteors, etc. You get the idea. Inevitably, dogs would bark as a warning; double barks with staring eyes as a second warning, and chased after us if we still don't get the warnings (cats would run first). If you had had this experience before - chasing by the dogs - you would not be surprised when I say that we run faster than we normally would. Adrenaline rush, muscles tighten, breathing fire. Once, on a normal day, I tried to climb a high wall, but I couldn't. But when these dogs chasing us, I can easily climb up!

What happened? Almost everything is possible for us. What we need is a little (or massive) push. You can climb higher, you can run faster, you can endure longer. You can work harder, you can be bigger, you can expand wider. All you need (maybe not only) is the motivation and the will to do so. Your 'dogs' can be #1 Fear/Shame: For example, you fear of failure, so you study hard for exams; #2 Desperation (or matters of life-and-death): For example, a mother can lift a heavy car in order to save her baby who is stuck underneath it; #3 Love: For example, Jesus endured the horrible cross due to the Father's love and His unconditional love for the sinners; and, not least, #4 Commitment: For example, a faithful soldier will stay on his post regardless and follow orders during wartime even it will cost him his life.

What is your motivation and the will to 'run faster'? What stopped you from 'climbing the walls'? How can you find the reason to 'endure one more day'? May wild dogs chasing you! May you run faster! May you know how capable you are! It is possible.


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Angelus' Quote: Encourage Yourself!


We all need encouragement from time to time. All of us at some time or another face a crisis when everything seems to fall apart and/or as of nobody is there to support you when you needed the most. There are times of discouragement when things go wrong even when we are trying to do right.

I love the Scripture. In 1 Samuel 30:6, when David was distressed, the Scripture says that he "encouraged himself in the LORD his God." Instead of waiting for someone to encourage him, he encouraged himself. Nobody encouraged me to write a blog. Nobody tells me to keep on writing even when it seems like nobody is reading it. Nobody can fully appreciate hard work, commitment, energy and time spend that you have poured out to keep the group momentum alive. Nobody asks for your wellbeing, finances, challenges. Nobody, fully. So, what you have to do? Encourage yourself! Better, like David, encourage yourself in the Lord. Amen.


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Sunday, September 23, 2018

Influence: The Psychology of Persuasion (2006) by Robert B. Cialdini, Book Review


Influence: The Psychology of Persuasion (2006) by Robert B. Cialdini

This is interesting, Cialdini writes, "What I'm talking about is pre-suasion, directing their minds to the moment before they experience the content. There's this interesting study. A guy goes to a shopping mall in France. And he tries to get women's phone numbers as they pass various shops so he could call for a date. But in neither of those cases was he very successful. He only got a number 13% of the time. But there was one kind of shop that doubled his success rate when women were passing it, a flower shop. Why? Because flowers put women in the mindset of romance." Wow! I love to learn psychology and the human mind. When I listened to Les Brown, my favorite motivational speaker, he had a list of books he recommended. Top 10 on his list was this book, which was a really fascinating and enlightening read. It reminds me why being a skeptic and a cynic sometimes are so valuable and necessary – particularly in today's world.

In my observation, today the word "persuasion," especially in the Christian circles, have a very negative connotation. Sometimes we (wrongly) equate it with "deception" or "intimidation" – but not so. There are principles of persuasion that are both moral and ethical (In Acts 28:23, it is written that Paul "explained and testified about the Kingdom of God and tried to persuade [others] about Jesus from the Scripture." This is not a Christian book, but what I'm trying to say is that there is such a thing as ethical persuasion). In this book, Robert Cialdini, a well-known expert in the field of influence and persuasion, outline 6 Ethical Principles that are helpful not just for sales people but for anyone who wants to become a skilled persuader:

#1 RECIPROCITY. "In many social situations, we pay back what we received from others." When you offer something first, people will feel a sense of indebtedness, which will make them more likely to comply with your subsequent requests. We're deeply wired to be reciprocal. There are three factors that will make this principle more effective: 1) Offer something first – allow them to feel indebted to you; 2) Offer something exclusive – allow them to feel special; 3) Personalize the offer – make sure they know it's from you.

#2 COMMITMENT & CONSISTENCY. "We tend to stick with whatever we've already chosen." We are bombarded with hundreds of choices to make every single day. For convenience, we simply make a single decision and then stick to it for all subsequently related choices. Cialdini suggests three ways to leverage off this principle in sales setting: 1) Ask your customers to start from small actions – so they'll have to stick to it; 2) Encourage public commitments – they'll be less likely to back out; and 3) Reward your customers for investing time and effort in your brand.

#3 SOCIAL PROOF. "We tend to have more trust in things that are popular or endorsed by people that we trust." For examples, we tend to trust more on experts – approval from credible experts in the relevant field; or celebrities – approval or endorsements from celebrities (paid or unpaid); or users – approval from current/past users (ratings, reviews and testimonials); or ‘wisdom of crowds' – approval from large groups of other people; or peers – approval from friends and people you know, etc.

#4 LIKING. "We are more likely to comply with requests made by people we like." That can range from our closest friends to complete strangers that we are attracted to. This explains why we trust word-of-mouth recommendations from our peers, as well as stuff endorsed by our favorite artists. In marketing line, the Liking principle work like these: 1) Physical attractiveness – make your website well-designed, function and suit what you're selling; 2) Similarity – behave like a friend, not a brand. Show them that you can relate to, and understand them; 3) Compliments – have a voice; use social media platforms not to broadcast, but hold intimate conversations and form relationships with your customers; 4) Contact and Cooperation – fight for the same causes as your customers. Nothing builds rapport and closeness like good old-fashioned teamwork; and 5) Conditioning and Association – associate your brands with the same values that you want to communicate and possess.

#5 AUTHORITY. "We follow people who look like they know what they're doing." This holds especially true in fields where we aren't experts. Most headlines utilize this principle by including phrases like "Scientists say", "Experts say" or "Research shows". You can give off the air of authority if you pay attention of these factors: 1) Titles – positions of power/experience; 2) Clothes – superficial cues that signal authority; and 3) Trappings – accessories/indirect cues that accompany authoritative roles

#6 SCARCITY. "We are always drawn to things that are exclusive and hard to come by." We assume that things that are difficult to obtain are usually better than those that are easily available. We link availability to quality. You can learn to trigger your customers' sense of urgency with these methods: 1) Limited-number – item is in short supply and won't be available once it runs out; 2) Limited-time – item is only available during that time period; 3) One-of-a-kind special offers – sometimes utilize one or both of the above techniques. Also from one-off events (e.g. collaborations, anniversaries); and 4) Utilising competitions – our inclination to want things more because other people also want them is often utilized in auctions or bids.

There are lots of good, interesting and memorable examples that Cialdini used to clarify and apply each of the principles in our daily lives. Every principle is so basic that you may not realize that you’re using it all this while or were being used to you. If you're in the marketing business, definitely you have to buy this book. If you're interested in how people think and make decisions – persuading and influencing others – read this book. If you're a leader, this is a book that you must own. Why? Because Robert says, "If leadership, at its most basic, consists of getting things done through others, then persuasion is one of the leader's essential tools."

THINK BIG. START SMALL. GO DEEP.


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Sunday, July 15, 2018

John C. Maxwell on Leadership #25 Good Leaders Are Good Navigators

Is Jack Sparrow a good leader-navigator?

Nearly anyone can steer the ship, but it takes a leader to chart the course
. Before leaders take their people on a journey, they become navigators and go through a process in order to give the trip the best chance of being a success:

Navigators Draw on Past Experience: Most natural leaders are activists. They tend to look forward – not backward – make decisions, and move on. But for leaders to become good navigators, they need to take time to reflect and learn from their experiences.

Navigators Examine the Conditions Before Making Commitments: Good navigators count the cost before making commitments for themselves and others. They examine not only measurable factors such as finances, resources, and talents, but also intangibles such as timing, morale, momentum, culture, and so on.

Navigators Listen to What Others Have to Say: No matter how good a leader you are, you yourself will not have all the answers. That’s why top-notch navigators gather information from many sources.

Navigators Make Sure Their Conclusions Represent Both Faith and Fact: Being able to navigate for others requires a leader to possess a positive attitude. You’ve got to have faith that you can take your people all the way. On the other hand, you also have to be able to see the facts realistically. If you don’t go in with your eyes wide open, you’re going to get blindsided.

[Taken from The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You (1998) by John C. Maxwell]

Have you taken the time to chart the course
for the people you’re leading?

THINK BIG. START SMALL. GO DEEP.
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