Angelus' Quote: Leaders Catch People Doing Something Right

[Taken from Ken Blanchard's The Heart of Leadership (1999), page 5]

Catching people doing things right is a powerful management concept. Unfortunately, most leaders have a genius for catching people doing things wrong. I always recommend that leaders spend at least an hour a week wandering around their operation catching people doing things right.

But I remind them, effective praising must be specific. Just walking around saying, "Thanks for everything" is meaningless. If you say, "Great job," to a poor performer and "Great job," to a good performer, you sound ridiculous to the poor performer and you 'demotivate' the good performer.

Catching people doing things right provides satisfaction and motivates good performance. But remember, give praise immediately, make it specific, and finally, encourage people to keep up the good work. This principle can also help you shine at home. It’s a marvellous way to interact with and affirm the people in your life 😉👯😁

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